Systems and Processes ARE Your Business

In this episode, Jessica opens up about one of the biggest lessons every law firm owner eventually faces: your systems and processes aren’t just part of your business — they are the business.

She shares how frustration became the catalyst for major change inside her firm, especially when she realized she was carrying too much knowledge in her head, constantly pulled into daily tasks, and unable to fully step away. Instead of spiraling into self-criticism, Jessica learned to approach herself like she would a client—with compassion, clarity, and forward momentum.