Your firm is bringing in more cases, more revenue, more staff – so why does it feel harder to run than ever? In this episode of Beyond the Books, Jessica Gonifas, CPA and founder of Silver Peaks CPA, sits down with Eamon Graziano, a fractional COO who has scaled law firms from six-figure Google Sheet operations to firms managing thousands of cases a month.
Eamon breaks down the real difference between growing a law firm and scaling one, why revenue growth alone doesn’t fix operational strain, and how to diagnose whether you’re facing a people problem, a process problem, or a leadership problem before it quietly erodes your bottom line. He also shares the revenue thresholds where firms typically need to move from an office manager to a director of operations – and eventually to a fractional or full-time COO – plus what a COO audit uncovers in the first 30 days.
If your firm looks more successful on paper than ever, but running it has never felt harder, this conversation gives you a framework for building the operational infrastructure your growth actually requires.